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Fixing Viewport Issue on Mobile

Introduction

This guide addresses a common issue where the form on mobile devices is not fixed and moves from side to side, causing a poor user experience. This problem can be resolved by adjusting the meta viewport tag in the store's HTML.

Problem Description

Users have reported that on mobile devices, the form page slightly zooms in when focusing on a text input, causing the page to move from left to right and resulting in a poor user experience. This issue needs to be addressed to ensure the form remains fixed on mobile devices.

Solution

To fix this issue, the developer needs to modify the meta viewport tag in the store's HTML. The tag should include maximum-scale=1.0 and user-scalable=0 to prevent the page from moving.

Step-by-Step Guide

  1. Locate the meta viewport tag in the HTML of your store. It might look like this:
<meta name="viewport" content="width=device-width, height=device-height, initial-scale=1.0, minimum-scale=1.0">
  1. Modify the tag to include maximum-scale=1.0 and user-scalable=0:
<meta name="viewport" content="width=device-width, height=device-height, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0, user-scalable=0">
  1. If the meta viewport tag is missing, add the modified tag to the <head> section of your HTML.

Fix viewport issue mobile

Testing

After making these changes, test the form on a mobile device to ensure it remains fixed and does not move from side to side.

Additional Notes

  • Ensure that the changes are applied to the correct HTML file in your store.
  • If you encounter any issues, consider reaching out to your web developer for assistance.

Platform-Specific Instructions

  1. Log in to your Shopify admin panel.
  2. Go to Online Store > Themes.
  3. Click on Actions next to your current theme and select Edit code.
  4. In the Layout section, find and open the theme.liquid file.
  5. Locate the <head> section in this file to modify the meta viewport tag.
  1. Log in to your WordPress admin panel.
  2. Go to Appearance > Theme Editor.
  3. In the Theme Files section, find and open the header.php file of your active theme.
  4. Locate the <head> section in this file to modify the meta viewport tag.