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How to Run a Catalog Sync

If you're missing products or collections from the list in the Link Products or Link Collections/Categories tab, you can run a product sync from the app's dashboard.

This article will guide you through troubleshooting and syncing your product catalog with the Shop Quiz: Product Recommendation Quiz app.

Sync Your Products with the App

  1. Navigate to Dashboard: Log in to your Dashboard and locate the Success Checklist.
  2. Initiate Manual Sync: Under the SYNC PRODUCTS FROM YOUR STORE section, click the run manual sync button. The sync takes about 30-60 minutes to complete depending on the size of your catalog.

Sync Details

  • If you've just installed the app, remember that syncing your store's entire product catalog for the first time can take a bit. Depending on your catalog size, expect to wait anywhere from 30 minutes to several hours for the sync to complete.
  • Only products marked as active will be synced with the app and appear in dropdown choices. Draft or Archived products are excluded from the sync and will not be visible.
  • You can manually sync your store every 1 hour. Additionally, our app automatically performs a sync every 24 hours to keep your catalog current.
  • For optimal results, make any necessary updates or changes to your store before triggering a manual sync. This ensures your latest product information is accurately reflected in the app.

Troubleshooting Sync Issues

  • Check Sync Status: If your products or collections aren't showing up as expected, or if the product counts remain at zero, it's possible the initial sync is still in progress or has encountered an issue.
  • Contact Support: Should issues persist beyond the expected sync time, please contact our support team. We can manually initiate a complete sync of your shop to ensure everything is up-to-date.

Selectively Sync Product Collections/Categories

For stores with extensive product catalogs, especially those exceeding 5,000 items, it might not be practical or desirable to include every single product in your quiz recommendations. Fortunately, Shop Quiz: Product Recommendation Quiz offers a targeted solution: the collections-first feature.

learn more

For stores with extensive product catalogs, especially those exceeding 5,000 items, it might not be practical or desirable to include every single product in your quiz recommendations. Fortunately, Shop Quiz: Prodcut Recommendation Quiz offers a targeted solution: the categories-first feature.

learn more

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This feature is not available.

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By following these steps, you can update your catalog with the Shop Quiz: Product Recommendation Quiz app, ensuring your products and collections are accurately linked and displayed.