Skip to content

How to Contact Customer Support

Our sharpest and friendliest support team in the eCommerce sector can be reached via the quiz below:

You can also send your inquiries via email to

Contact Hours

Availability: Our support team is available Monday through Friday, from 7am to 11pm (GMT).

Response Time: Expect a reply within 2-3 hours during business hours.

Check App Status

Before reaching out, you can view our app status page to see if there are any ongoing issues affecting our services.

What Level of Support is Offered

We offer email support to all our users, whether they’re free or paid, and Zoom support to merchants on any of our paid plans. We don’t have a chat feature.

Our support team will answer any questions regarding:

  • using the Quiz Builder,
  • customizing the quiz design,
  • understanding the recommendation algorithm,
  • adding custom behaviors,
  • integrating with other apps,
  • quiz metrics
  • troubleshooting

Any query that comes through to us is answered within 2-3 hours on the same day. If your question requires further explanation, our support team will offer to schedule a support call via Zoom.

Can You Build a Quiz for Me?

No. Our support team can help you understand how the app works, and point you to helpful support articles and videos, but we do not offer quiz-building services.

If you need help building & styling your dream quiz, you can find affordable freelance developers on platforms like Upwork or Fiverr. Any front-end developer should be able to help you with queries regarding quiz building and styling. You can also search for quiz-building experts on these platforms by typing quiz in the search bar.

Not Sure Where to Start?

Feeling unsure about where to begin? We've curated resources to jump-start your journey:

  • Video Tutorials: Our concise and informative tutorials are great for learning the basics of building your quiz.
  • How To Articles: Explore detailed articles for in-depth guidance on specific features and troubleshooting steps.

Troubleshooting Quiz Results

Encountering unexpected quiz outcomes? We have a tool designed to help you diagnose and resolve such issues efficiently. Discover how to troubleshoot your quiz for insights on recommendations or missing products by visiting our troubleshooting guide.