How to Contact Customer Support¶
Reach our support team through this quiz:
You can also email team@revenuehunt.com.
When we are available
Monday to Friday, 7am to 11pm GMT. Expect a reply within 2 to 3 hours during those hours.
Check app status¶
Before writing in, check the app status page to see whether a known issue is already affecting the app.
What level of support is offered¶
Email support comes with every plan, free and paid.
- Live chat is for merchants on a paid plan, inside the app.
- Video calls are for merchants on Pro and above.
Email support comes with every plan, free and paid.
- Video calls are for merchants on Pro and above.
Email support comes with every plan, free and paid.
- Video calls are for merchants on Pro and above.
Email support comes with every plan, free and paid.
- Video calls are for merchants on Pro and above.
Email support comes with every plan, free and paid.
- Video calls are for merchants on Pro and above.
Email support comes with every plan, free and paid.
- Video calls are for merchants on Pro and above.
What support can help you with¶
- Using the Quiz Builder
- Customizing the quiz design with our built-in tools
- Understanding the recommendation algorithm
- Integrating the quiz with other apps
- Interpreting quiz metrics and analytics
- Troubleshooting why a product is or is not recommended in the results
If your question needs more than an email exchange, we offer a live one-to-one call.
What support cannot do¶
- Add custom behavior with JavaScript
- Add custom styles with CSS
- Debug your store setup or configuration
- Debug your theme
- Create or edit Klaviyo templates
The app lets you add custom JavaScript and CSS to your quiz. We are a small team, and we cannot write or maintain that code for you.
Without a developer of your own, hire a freelancer on Upwork or Fiverr. For a Klaviyo template, look for a Klaviyo template developer.
Can you build a quiz for me?¶
No. Our support team explains how the app works, and points you to the right articles and videos. We do not build quizzes.
To have one built and styled for you, hire a freelancer on Upwork or Fiverr. Any front-end developer can do it. Search those sites for quiz to find someone who has built one before.
Not sure where to start?¶
- Video Tutorials: short videos covering the basics of building a quiz.
- How to create your first quiz: a walkthrough of your first quiz, start to finish.
Troubleshooting quiz results¶
If the quiz recommends the wrong products, or none at all, the app has a tool that shows why. See how to troubleshoot product results.
This article explains how to reach our support team, and what they can and cannot help you with.