How to Contact Customer Support¶
Our sharpest and friendliest support team in the eCommerce sector can be reached via the quiz below:
You can also send your inquiries via email to team@revenuehunt.com.
Contact Hours
Availability: Our support team is available Monday through Friday, from 7am to 11pm (GMT).
Response Time: Expect a reply within 2-3 hours during business hours.
Check App Status¶
Before reaching out, you can view our app status page to see if there are any ongoing issues affecting our services.
What Level of Support is Offered¶
We offer email support to all our users, whether they’re free or paid.
Live chat is reserved for merchants on any of our paid plans, and video calls are available to merchants on the Pro plan and above. We only have a chat available for merchants using our Built for Shopify app.
What our support team can help you with:¶
- Using the Quiz Builder
- Customizing the quiz design with our built-in tools
- Understanding the recommendation algorithm
- Integrating the quiz with other apps
- Interpreting quiz metrics and analytics
- Troubleshooting why certain products are (or aren’t) recommended in the results
We respond to every query within 2–3 hours on the same business day. If your question needs more in-depth assistance, our team will offer to schedule a live one-on-one call.
What we cannot do for you:¶
- Add custom behaviors with JavaScript (your developer should handle this)
- Add custom styles with CSS (your developer should handle this)
- Debug your WooCommerce store setup or configuration (your developer should handle this)
- Debug issues related to your Shopify theme (your developer or the theme’s developer should handle this)
- Create or edit Klaviyo templates (please contact a Klaviyo template developer for this)
Please note: while our app lets you include custom JavaScript and CSS in your quiz, we’re a small team and can’t supply or maintain those code snippets. Any advanced customization must be handled by your developer. If you don’t have an in-house developer you can find affordable freelance developers on platforms like Upwork or Fiverr.
Can You Build a Quiz for Me?¶
No. Our support team can help you understand how the app works, and point you to helpful support articles and videos, but we do not offer quiz-building services.
If you need help building & styling your dream quiz, you can find affordable freelance developers on platforms like Upwork or Fiverr. Any front-end developer should be able to help you with queries regarding quiz building and styling. You can also search for quiz-building experts on these platforms by typing quiz in the search bar.
Not Sure Where to Start?¶
Feeling unsure about where to begin? We've curated resources to jump-start your journey:
- Video Tutorials: Our concise and informative tutorials are great for learning the basics of building your quiz.
- How To Articles: Explore detailed articles for in-depth guidance on specific features and troubleshooting steps.
Troubleshooting Quiz Results¶
Encountering unexpected quiz outcomes? We have a tool designed to help you diagnose and resolve such issues efficiently. Discover how to troubleshoot your quiz for insights on recommendations or missing products by visiting our troubleshooting guide.