How to Use Information Recalls

An information recall pulls an answer the customer already gave into text shown later. The quiz can then greet them by name, or repeat back what they told you.

Add a recall

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In this version the feature is called Dynamic content source. It works in any Text block or Heading block, in a question and on the results page.

1. Open the Text block or Heading block you want to personalize. Its block settings open on the right.

2. Click the Dynamic content source icon.

   

3. Pick a question from the dropdown. It lists every question the customer has answered up to that point in the quiz.

   

4. Click the top-right Save button.

The block now shows a placeholder. The customer sees their own answer in its place.

The first question cannot hold a recall

A recall shows an answer the customer has already given, and on the first question there is nothing yet to show.

1. Open the question or the follow-up email you want to personalize.

2. Press @ on your keyboard. A dropdown lists every question the customer has answered up to that point in the quiz.

   If the dropdown does not open

   Use the Recall Information option in Question Settings instead.

3. Click the question you want to recall.

   

4. Click the top-right Publish button. This updates both the preview and the live quiz.

The question now shows a placeholder. The customer sees their own answer in its place.

The first question cannot hold a recall

A recall shows an answer the customer has already given, and on the first question there is nothing yet to show.

1. Open the question or the follow-up email you want to personalize.

2. Press @ on your keyboard. A dropdown lists every question the customer has answered up to that point in the quiz.

   If the dropdown does not open

   Use the Recall Information option in Question Settings instead.

3. Click the question you want to recall.

   

4. Click the top-right Publish button. This updates both the preview and the live quiz.

The question now shows a placeholder. The customer sees their own answer in its place.

The first question cannot hold a recall

A recall shows an answer the customer has already given, and on the first question there is nothing yet to show.

1. Open the question or the follow-up email you want to personalize.

2. Press @ on your keyboard. A dropdown lists every question the customer has answered up to that point in the quiz.

   If the dropdown does not open

   Use the Recall Information option in Question Settings instead.

3. Click the question you want to recall.

   

4. Click the top-right Publish button. This updates both the preview and the live quiz.

The question now shows a placeholder. The customer sees their own answer in its place.

The first question cannot hold a recall

A recall shows an answer the customer has already given, and on the first question there is nothing yet to show.

1. Open the question or the follow-up email you want to personalize.

2. Press @ on your keyboard. A dropdown lists every question the customer has answered up to that point in the quiz.

   If the dropdown does not open

   Use the Recall Information option in Question Settings instead.

3. Click the question you want to recall.

   

4. Click the top-right Publish button. This updates both the preview and the live quiz.

The question now shows a placeholder. The customer sees their own answer in its place.

The first question cannot hold a recall

A recall shows an answer the customer has already given, and on the first question there is nothing yet to show.

1. Open the question or the follow-up email you want to personalize.

2. Press @ on your keyboard. A dropdown lists every question the customer has answered up to that point in the quiz.

   If the dropdown does not open

   Use the Recall Information option in Question Settings instead.

3. Click the question you want to recall.

   

4. Click the top-right Publish button. This updates both the preview and the live quiz.

The question now shows a placeholder. The customer sees their own answer in its place.

The first question cannot hold a recall

A recall shows an answer the customer has already given, and on the first question there is nothing yet to show.

Where a recall can go

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• A later question. Greet the customer by name, or put an earlier answer into the wording of the next one.
• The results page. Write the recommendation around what the customer told you.
• A choice label. Personalize the options themselves, such as Hi {{ name }}, which of these suits you best?.
• A slot title or description. Head a group of recommendations with the customer's own answer.
• The no recommendations message. Say something specific when nothing matched.

Liquid goes further than a recall

A recall inserts one answer. A Liquid template reads every answer and every variable score through the quiz object, and changes the text on what it finds.

{% if quiz.variables.highest == 'dry' %}
  Perfect for your dry skin type!
{% endif %}

• Questions: dynamic content and JavaScript reference
• Results page: dynamic content and JavaScript reference

• A later question. Greet the customer by name, or put an earlier answer into the wording of the next one.
• The Results Page. Write the recommendation around what the customer told you.
• A follow-up email. Press @ in the subject line or in the body. You can recall the customer's name, their answers, the quiz name and the recommended products.

• A later question. Greet the customer by name, or put an earlier answer into the wording of the next one.
• The Results Page. Write the recommendation around what the customer told you.
• A follow-up email. Press @ in the subject line or in the body. You can recall the customer's name, their answers, the quiz name and the recommended products.

• A later question. Greet the customer by name, or put an earlier answer into the wording of the next one.
• The Results Page. Write the recommendation around what the customer told you.
• A follow-up email. Press @ in the subject line or in the body. You can recall the customer's name, their answers, the quiz name and the recommended products.

• A later question. Greet the customer by name, or put an earlier answer into the wording of the next one.
• The Results Page. Write the recommendation around what the customer told you.
• A follow-up email. Press @ in the subject line or in the body. You can recall the customer's name, their answers, the quiz name and the recommended products.

• A later question. Greet the customer by name, or put an earlier answer into the wording of the next one.
• The Results Page. Write the recommendation around what the customer told you.
• A follow-up email. Press @ in the subject line or in the body. You can recall the customer's name, their answers, the quiz name and the recommended products.

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This article explains how to recall an answer the customer already gave, and where in a quiz a recall can go.