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How to Send Result Emails from Your Server Using SMTP

SMTP (Simple Mail Transfer Protocol) is a protocol used for sending emails across the internet. By connecting your Shop Quiz: Product Recommendation Quiz to an SMTP server, emails are sent from your account instead of revenuehunt, enhancing brand consistency and trust.

Setting Up SMTP Server Connection

how to set up smtp

  1. Access Settings: Navigate to your quiz dashboard and open the App Settings.
  2. Locate SMTP Settings: Select the SMTP tab.
  3. Enter SMTP Details: Fill in your SMTP server details. If you're not sure how to fill it in, try contacting your email service provider or check their documentation.
  4. Test and Activate: Click on test connection & activate. If the test is succsefull, from now on all the emails will be sent from your server. If there are errors, please check the troubleshooting guidelines

Specific SMTP Configurations

Outlook Office 365 Users

For Office 365 SMTP, whitelist IP 3.14.55.225 to allow email sending.

  • Whitelisting Steps:
    • Sign into Office 365, select Admin, then Exchange under Admin Centers.
    • In Protection, choose Connection Filter and edit with the pencil icon.
    • Add IP 3.14.55.225 to the IP Allow List and enable the Enable Safe List.

Google Workspace Users

  • Enable 2-Step Verification (2FA): Required for SMTP connections.
  • Generate App Password for SMTP:
    • Navigate to App Passwords.
    • Select Mail and Other, generate a password for use in SMTP settings.

Troubleshooting: Common SMTP Connection Issues

  • Test Credentails with Thrid Party Tool: Utilize third-party tools like GMass SMTP Test for SMTP settings verification. If the credentials work there, they will also work in our app. Should you encounter issues, consult with your developer or SMTP service provider.
  • SMTP Settings Not Working: Ensure correctness with third-party tools. If issues persist, verify with your SMTP provider.
  • Office 365 Email Blocking: Contact support to IP 3.14.55.225 if emails are not sending.
  • Google Workspace SMTP Failure: Check if 2FA is enabled and correct app password is used. SMTP port 587 or 465 should work; if not, retry or check Google's support for updates.

For further assistance with SMTP, consult the documentation of your email service provider or contact their support team.