How to Delete Personal Data from Quiz Responses¶

A quiz response can hold personal data, such as an email address, a name or a phone number.

RevenueHunt can delete that data for you on a schedule. You choose how long to keep it, and the app removes it from every response that is older than that.

The quiz response itself is not deleted. Only what the customer typed goes.

ShopifyShopify (Legacy)WooCommerceMagentoBigCommerceStandalone

Support has to turn this on for you

Personal data deletion stays off until you ask for it. The deletion is permanent, and data can't be restored.

Support turns it on only after the store owner asks. That request is the record that you intended the deletion, and it keeps a permanent setting from going live by accident.

To activate this setting, please contact support.

What is deleted¶

Everything the customer typed into the quiz:

Question type	Example of what goes
Email	`ana@example.com`
Name	`Ana Ruiz`
Phone	`+34 600 123 456`
Short text	`Dry patches around my nose`
Long text	`I have used retinol for two years and my skin...`
Number	`32`
Date	`1994-07-12`

What stays¶

The choices the customer picked, in multiple-choice, picture choice, dropdown, slider, yes/no and legal consent questions
The products recommended on the results page
Analytics, including completion rate and per-question drop-off
The date of the response, the order it produced, and any customer tags

A quiz built only from choices loses nothing, because a choice records which option the customer picked, not typed text.

Choose how long to keep the data¶

Open the Quiz builder and go to Settings > General.
Find Personal data deletion.
Open Delete personal data after and choose 14, 30, 60 or 90 days.
Save the quiz.

To stop the deletion later, set the field back to Never. Data that is already gone does not come back.

The period applies to one quiz

Each quiz keeps its own period. Set it on every quiz that collects personal data.

When the deletion runs¶

A cleanup runs every eight hours. At the next run it deletes the data from every response older than the period you chose.

This includes responses you collected before you turned the setting on. A quiz with two years of responses and a 30-day period loses the typed data from nearly all of them at the first run.

What you see afterwards¶

The response stays in your response list, and in place of each deleted value you see [Answer removed by retention policy].

The same placeholder appears in a CSV export. See how to download quiz responses.

Before you choose a period¶

The deletion is permanent. No backup restores the data, and support cannot recover it.
Export first if you still need the answers. Download a CSV before you turn the setting on.
Data you already sent elsewhere is not affected. A lead in Klaviyo, Mailchimp or your Shopify Customers list stays there. Delete it in that service as well.
Choose a period longer than you need the answers. If you read responses once a month, 14 days is too short.

This version has one store-wide setting

The legacy app does not have a per-quiz period. It has one store-wide setting instead, and it applies to every quiz.

Go to App Settings > General > Data & GDPR and turn on Anonymize quiz responses after 30 days. See App Settings.